Refund Policy
At FAHMIJEE, customer satisfaction is our utmost priority. We aim to provide high-quality clothing and an exceptional shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
- Refunds are only applicable for unworn, unwashed, and undamaged items with original tags and packaging intact.
- Refund requests must be initiated within 7 days of receiving your order.
- Sale items or items purchased under promotions are not eligible for refunds unless they are defective.
Refund Process
- To request a refund, please contact us at Info@fahmijee.com with your order number, item details, and reason for return.
- Upon approval of your request, we will guide you on how to send the item(s) back to us.
- Once we receive and inspect your returned item(s), we will notify you of the refund approval status.
- Approved refunds will be processed within 7-10 business days to your original payment method.
Conditions
- Shipping charges are non-refundable unless the return is due to a fault on our part (e.g., defective or wrong item shipped).
- Customers are responsible for return shipping costs unless the product is faulty.
Non-Refundable Situations
- Items damaged due to improper handling after delivery.
- Customized or altered items.
- Returns requested beyond the specified refund period.
Exchange Option
If you prefer, we offer exchanges for eligible items instead of refunds. Exchanges are subject to stock availability.
Contact Us
For any queries or concerns regarding our refund policy, feel free to contact us at Info@fahmijee.com. Our customer service team is available to assist you.
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